General Terms and Conditions of Service

Legal version v1

1. Scope and Acceptance

These General Terms and Conditions govern all commercial transactions, wholesale supply contracts, and procurement workflows executed on the "Entlaqa Sahm" B2B platform within the Kingdom of Saudi Arabia. Use of the platform or completion of business onboarding constitutes full and unconditional acceptance of these terms.

2. Corporate Eligibility and Verification

  • Platform access is restricted exclusively to commercial enterprises, companies, and organizations legally registered and in good standing under Saudi law.
  • A valid Commercial Registration (CR) and Tax Identification Number issued by ZATCA are mandatory prerequisites.
  • The corporate registrant warrants that they possess full legal power and corporate authorization to bind the registered entity to all purchase orders and financial commitments.

3. Pricing, Packaging Units, and Stock Availability

  • Prices displayed are wholesale commercial rates and are exclusive of 15% Value Added Tax (VAT) unless explicitly specified otherwise.
  • Purchases are subject to Minimum Order Quantities (MOQ) and manufacturer-defined wholesale packaging units (Case, Carton, Box, Pack).
  • We reserve the right to revise commercial prices and inventory availability prior to formal order confirmation.

4. Purchase Orders and ZATCA Electronic Tax Invoices

  • Submission of a purchase order via the portal constitutes a binding corporate offer. The procurement contract is concluded upon official dispatch confirmation.
  • All transactions generate Phase-2 compliant electronic tax invoices integrated with the ZATCA Fatoora portal.
  • The purchasing business must verify billing information and VAT numbers upon invoice issuance.

5. Payment Terms and Credit Facilities

  • Accepted payment methods include authorized corporate bank transfers, Mada/credit card processing, and approved corporate credit facilities.
  • Credit terms and deferred payment limits are subject to formal underwriting and credit agreements. Delinquent accounts will face immediate suspension and legal recovery actions.

6. Logistics, Delivery, and Inspection

  • Deliveries are fulfilled to the registered national address or commercial warehouse specified in the order confirmation.
  • Authorized warehouse personnel must sign the electronic Proof of Delivery (e-POD) following visual inspection and quantity verification.
  • Any discrepancies, damages, or packaging breaches must be documented on the delivery manifest and reported within 24 hours of receipt.

7. Commercial Return Policy

  • Returns are accepted exclusively for manufacturer defects or verifiable specification mismatches in original unsealed master packaging.
  • Temperature-sensitive goods and perishable food items are non-returnable once verified and accepted at handover, except where temperature breach during transit is proven.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia, including the E-Commerce Law and the Civil Transactions Law. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the Commercial Courts in Riyadh after exhausting informal mediation.

9. Amendments

We reserve the right to update these terms to reflect regulatory or platform modifications. Continued utilization of the procurement platform signifies consent to revised terms.